M2Mi Online User Guide

I worked with M2Mi to produce an online user guide for their new user interface (UI). M2Mi is a business to business internet of things (IoT) company with more than 8 million enterprise users. They had been using Microsoft Word and PDF documentation and wanted interactive help to support their new UI.  I worked closely with the engineering team to define needs, test, and document the UI as it was developed. The help system is single-source topic-based publishing. I created it from the ground up including developing styles and naming conventions. I developed it in Madcap Flare with Madcap Capture and used  Subversion for version control.

The system is proprietary and I am currently discussing with M2Mi how to provide sample access without disclosing trade secrets. Please contact me at annestrasserwriter@gmail.com if you would like to see the user guide.